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The Online Returns Center allows gift recipients to return items marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it's returned. Gift recipients won't be eligible for exchanges or instant refunds.
Need to return a gift?
To return a gift:
Select Return a gift and sign-in with your Amazon account.
Your 17-digit order number (or "Order ID") is on the left side of your packing slip. If you don't have the packing slip, contact us.
Note: To help us locate the order, provide us with ordering information like the tracking number, name of sender, shipping address, email address or phone number. This information can usually be found on the shipping box.
Note: If the item was not marked as a gift at the time of purchase, you'll be prompted to contact Customer Service.
For items sold by a third-party seller, you'll see "Submit return request." Some Amazon sellers review return requests before authorizing them.
Select your return shipping options and how you'll obtain your return label. Each return label is assigned to a specific return. Go to About Return Shipping for more information.
Note: A-to-z claims for gifts purchased from a third-party seller must be filed by the original purchaser, not the gift returner. If you need to file a claim for a gift return, please contact the original purchaser. Go to About A-to-z Guarantee for more information.
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