International Returns

You can return your package using a label from Your Orders.

Need to return an item? Go to

Return Shipping Costs

You can return items within 30 days of receipt of delivery in Your Orders. It can take up to 25 days for an item to reach us once you return it. After we receive the item at our fulfillment center, allow up to seven business days for the refund amount to show up in your account.

International Return Methods

Amazon offers you a variety of ways to return your item:

  • DHL Express Dropoff:

    Drop off services at locations that are convenient for you (available in select countries).

  • DHL Express Pickup:

    Pickup services at the location, time, and place that is convenient for you (available in select countries).

  • Return label provided at your own expense:

    We'll automatically refund up to $25 for return postage costs on receipt of the item, depending on country.

About DHL Express Pickup

When you select the pickup option in the Your Orders, you'll receive a confirmation email with return instructions. 30 minutes after creating your return through the Returns Center, call or visit the MyDHL+ website to schedule a place, date, and time of your convenience.

To schedule your pickup over the phone, go to the DHL website for a list of country-specific phone numbers.

If you need additional assistance after contacting DHL Express, contact us.

About Return Labels Provided at Your Own Expense

If your return postage exceeds the value of the automatic refund issued by Amazon, you can contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, you'll be refunded the full postage cost, as well as your Import Fees Deposit, when your return is processed.

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