Cancel a Return

If you need to change a return request, or you no longer want to return the item, you can cancel your return.

If you've requested an exchange or replacement, or if you've already been refunded, you won't be able to cancel the return through the following steps. You can cancel a replacement or exchange order by visiting Your Orders.

To cancel a return:

  1. Go to the Returns Center.
  2. Select Manage returns.
  3. Select Cancel this return.
  4. A text box will pop up to confirm you want to cancel the return, select Cancel this return.

You'll have the option to create a new return after you've canceled the existing return.

If you requested a pickup for your return, you can ignore the pickup attempts or contact the carrier to cancel the pickup.

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