Free Returns on Fashion Items

We offer free returns on some items including clothes, shoes, jewelry, and watches. Look for Free returns next to the price to confirm that the item qualifies for free returns.

Free Returns on Eligible Fashion Products

  • If you're not satisfied, you can return eligible products within 30 days of receipt for a full refund, in accordance with our Returns Policy.
  • No minimum purchase is required to receive free returns.
  • We'll provide a printable prepaid return label and pay for the return delivery costs.
  • To return an item, go to Your Orders.
  • Products must be returned in new and unworn condition, with all original packaging, tags, and certificates of authenticity. Any products returned without their original packaging and documentation will be rejected.
  • Any products that are resized, altered, or otherwise damaged after delivery, won't be accepted for return.

Review the following terms and conditions to check if your purchase qualifies for free return delivery:

  • At the time of purchase, on the product's detail page, the product was identified clearly as eligible for free returns.
  • The item is being returned within 30 days and in accordance with our Returns Policy.
  • The item was sold and dispatched by Amazon, or sold by a third-party seller and was dispatched by Amazon (Fulfilled by Amazon).
  • If you return products that are ineligible for free returns with products that are eligible for free returns, we may deduct the postage costs for the ineligible products from your refund amount in accordance with our general Returns Policy.
  • We can't accept returns delivered by hand.

Products Purchased from The Drop

  • If you're not satisfied with your Collection item, you can return the item, within 30 days of receipt. As Collection pieces purchased from The Drop are made-on-demand for you, return costs will be incurred for Collection items. Where Collection items are defective, damaged, or incorrect, you'll receive a full refund, including the return delivery fee. You can't exchange Collection items.
  • If you're not satisfied with your Staples by the Drop items, you can return them for free within 30 days of receipt in exchange for a full refund, in accordance with our Returns Policy. For information on exchanging a Staples by the Drop item for an alternative size or color, where applicable, see Exchanges and Replacements.
  • See the FAQs on The Drop home page for more information.

Products Sold and Dispatched by Third-Party Sellers

For products sold and dispatched by a seller on Amazon Marketplace, you'll need to return the item directly to the seller. See Marketplace Returns and Refunds for more information.

Amazon Global Store

For Amazon Global Store products, we'll process your return and issue a full refund, with no deduction for return costs, after receiving your return of the eligible products. We'll notify you via email when we've processed your return. This may take up to five business days.

Damaged or Defective Items

Specific information applies to the return of damaged, defective, and incorrect items. See Return Items You Ordered.

International Returns

  • If you return items eligible for free returns that were delivered to an international address, we may not refund the return costs, in accordance with our Returns Policy.
  • The Returns Center will guide you through our Returns Policy and provide you with a printable, personalized return label.

Sizing Information

It's possible that some fashion items may be labeled according to US or EU sizing conventions. If you receive footwear, clothing, jewelry, or a watch that appears to be labeled in a different size than what was ordered, please be sure to try on the item to confirm the incorrect size before returning the item to us.

Exchanging Shoes or Clothing

If you'd like to exchange an item, go to Your Orders. An exchange option will display if the product eligibility criteria are met. See Exchanges and Replacements for more information on exchange eligibility.

Note:

  • If the new price is lower, for either size or color, we'll refund you the difference.
  • If the item you wish to return doesn't have an exchange option, you'll need to return the original item and place a new order.

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