Additional Information/Frequently Asked Questions for Current Cardholders
New Cardmember Offer: If your new cardmember offer is an Amazon.com Gift Card, it will be loaded into your Amazon.com account upon approval of your application. To view your gift card balance, go to Gift Card Balance. If your new cardmember offer is a Statement Credit, the Statement Credit will be posted to your account after you meet the offer qualifications. After qualifying, please allow up to 8 weeks for your credit to appear in your statement.
Determining Points Available for Use at Amazon.com: Your Amazon Prime Rewards Visa Signature Card points balance reflects your points balance as of your last billing cycle. Points earned in a billing cycle typically become available for use once the billing cycle has ended. You can see the available points for use by logging into your account at Chase.com.
Getting Additional Help with Your Amazon Prime Rewards Visa Signature Card: The Amazon Prime Rewards Visa Signature Card is issued by Chase. For card servicing requests or questions such as current balance, payment due date, statement questions and more, please visit their website at Chase.com.
Other FAQs: Please visit our FAQ page for additional commonly asked questions.
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After a few days I got a letter from Chase asking me for some details such as my SSN card and a proof of residence. Fair. During that day, I went to a Chase office in person to show all my papers, and they said "you're approved". Effectively, I got my card a week later. It came with a described list of all basic steps: how to activate it, sign in for online account, etc. Even my Amazon account automatically assigned this card as my default payment method. To make sure it was properly working, I bought a couple of stuffs on Amazon without using the $70 gift card. I thought "I can use the benefit later" and it worked as expected.
Sounds like a nice story, right?
Well, next day I tried to pay my lunch with my brand-new Amazon Prime Visa but it was rejected. I didn't pay much attention and I just called by the end of the day to Chase. Surprise was to hear they'd decided to close my card without immediate notice. In addition, they said they didn't have access to the actual reasons. They just said I had to wait seven to ten days for a letter with the reasons. I must be honest, I was totally upset with this situation and I thought to send this feedback right away. But, what is a good review without the whole story?
Today I got the glorious letter. The reason? NOT ENOUGH CREDIT INFORMATION ON FILE.
Really? Don't they have the chance to check this after asking me for my SSN, ID, creating a hard inquiry on my credit score, etc? Don't they have the chance to check this information BEFORE SENDING THE PHYSICAL CARD?
I thought Chase + Amazon = best combination.
Now, for the very first time, I cannot recommend an Amazon product.